CANCELLATION / REFUND POLICY
CANCELLATION POLICY
You may cancel the service any time after enrollment with a minimum of 14 days notice in writing prior to the next billing cycle as banking systems require advance notice. For our patients' protection, we would never want to cancel someone out of our program and stop processing their refills without written notification from the patient. Please submit written cancellation notice including the patient's address, telephone, reason for canceling, and the patient's signature to your Personal Advocate.
IMPORTANT: Do not attempt to cancel by revoking charges to your account as you will be held responsible for fees we incur and your service fees due prior to receipt of your written cancellation.
REFUND POLICY
Because we care, we would not want you to pay for our service if we cannot save you money. Assuming all your provided information was complete and accurate, we will refund your money if you are not accepted into the PAP programs we said you would be qualified for. If you decide not to continue with our program for a different reason other then not qualifying we will also refund your money provided that you return all paperwork that was sent to you by your advocate. To request a refund please contact your Personal Advocate.
IMPORTANT: Do not revoke charges to your account as you will be held responsible for fees we incur.
